No refund as this is a personalized product that is made to your order.

Once package is handed over to courier it is your responsibility to follow up on shipment progress.

We will supply the waybill details. Waybills are generated once courier has picked up package from us.

Shipment does not form part of the 6 weeks lead time. In most cases delivery takes from 1 day to 5 days depending on delivery location.